Frequently Asked Questions

We accept a wide variety of payment options!

• Visa

• Mastercard

• Apple pay

• Paypal

• American Express

• Discover

• JCB

• Diners Club

• Shop Pay

• Google Pay

You may pay with a debit or credit card as well as with your PayPal account.

Your order will be processed within 1-3 business days before shipping.

All items are shipped directly from our factory and will be prepared for shipment the next business morning.

Delivery typically takes 5-7 business days.

If this occurs, please contact us for assistance.

We offer free shipping on all orders.

Because we work with trusted local delivery partners, we cannot always guarantee exact delivery times, but we always do our best to ensure fast and reliable shipping.

Please allow 1-3 business days for dispatch and 5-7 business days for delivery.

For international shipping inquiries, contact us at contact@woshape.com.

Typically, the majority of Woshapes available products are shipped from Asia, arriving within 5-7 business days.

Through partnerships with leading manufacturers and distributors worldwide, we guarantee swift delivery of top-quality products that meet the highest standards.

We want you to love every Woshape piece!

If you are not satisfied, you may return the item within 60 days from the date of order.

In order to protect the health and hygiene of all our customers, we ask that you wear underwear or bottoms when trying on items.

Returns and exchanges are possible in the following cases:

The item has not been worn, has not been washed, has intact tags, is in its original packaging, and was purchased within 60 days. Free gifts, bras & underwear and items marked final sale are not eligible for return.

The following cannot be returned or exchanged:

• Items that have been worn outside

• Items that have been washed

• Items with incomplete labels

• Items with incomplete packaging

• Items that are more than 60 days old

We hope you understand and comply with our return policy. We will do our best to provide you with excellent after-sales service.Need guidance? Our team is just an email away.

If you want to have a return or an exchange, please contact us at contact@woshape.com, and inform us of your order number and your exchange/return request. 

We will solve the problem for you properly, we hope to find out what the problem is and continue to improve, everything to give you a better experience.

If you are returning items, you are responsible for return shipping costs. You should ship your return yourself. We recommend using an insured, traceable method and we are not responsible for lost packages. In the unlikely event that we have inadvertently shipped you the wrong item, or you have received a damaged item, please email our customer service team at contact@woshape.com immediately so that we can waive your return shipping fee and replace the item for you. Replacement items will be shipped free of charge.

Unfortunately, only one discount code can be applied per order.

However, you can combine a discount code with a gift card for additional savings.

If you have any questions,please feel free to contact us for assistance!

Coupon hiccup? Let’s troubleshoot together!  Your code might not apply due to:

• Expiry date passed

• Cart items excluded from promotion

• Conflict with other offers.

​Still stuck? Email contact@woshape.com – we’ll fix it with a smile!

On the checkout page, you'll notice a box where you can enter your discount code. Once you input the code, click "Apply". Your total amount will be updated to reflect the discount.

• Only one discount code can be applied per purchase.

• Discount code cannot be combined with other offers.

Use a soft tape to measure your bust, waist, and hips (wear lightweight undergarments for accuracy).

Match your measurements to the product-specific size chart (note that size charts may vary by style).

Pro Tip: For the most accurate results, take measurements in the morning on an empty stomach.

1.High-compression styles (e.g., sculpting corsets): Size up for comfort without compromising shaping.

2.Lightweight basics (e.g., seamless shapers): Size down for a smooth, second-skin fit.

3.Special designs (e.g., bodysuits): Always check the product notes for unique sizing guidance.

1.Comfort-focused? Size up if you're between measurements.

2.Maximize shaping? Size down if you're between measurements.

3.Mixed proportions? Base your choice on waist/hip measurements and utilize adjustable features (e.g., hems or hooks).

4.Remember: The fabric will slightly mold to your shape over time, so prioritize your preferred fit goal (snug vs. comfort).

Still unsure? We’ve got you covered!

👉1-on-1 Sizing Advice: Send your measurements (or photos) for tailored recommendations.

👉60-Day Try it risk-free—we’re here to help you love your fit!

By following these steps, you’ll balance the sculpting power of our shapewear with lasting comfort. Let’s make it work for your unique shape! 🌟